Introduction to Problem Solving
Price: R625 | This lesson looks at the importance of problem-solving as a foundational skill and introduce the key themes that underpin the course.
Overview
This course will not only support you in cultivating the cognitive and emotional skills you need to realise innovation, but more importantly create the inner awareness of where you personally are on the spectrum of cognitive and emotional skills required and how to navigate along that spectrum in a way that serves you.
As a result, you will conclude the course with enhanced thinking skills, elevated emotional intelligence, and a practical understanding of innovation. You will thus be equipped with the tools you need to navigate complexity with ease and to have fun while you are doing so, enabling you to thrive.
The course has additionally been designed for optimal learning in mind, meaning that it is geared to tap into all your senses and most importantly is focused on application. Ideally the course follows that of a quest, a quest to solve an actual real-world problem which you will then apply to each lesson.
- Session 1 – Introduction to Problem Solving and Real-World Problems
- Session 2 – Design Thinking: Framing the Problem
- Session 3 – Systems Thinking: Analysing Complexity
- Session 4 – Collaboration & Communication: Building Consensus
- Session 5 – Exploring Alternative Perspectives
- Session 6 – Prototyping and Testing: Iterative Solution Development
- Session 7 – Implementation and Reflection
Topics
Fundamentals of Problem Solving
- Complicated vs Complex Problems
- Design Thinking
- Neuro-Linguistic Programming
- Thinking Frames vs Thinking Types
How to Think for Problem-Solving
- Divergent & Convergent Thinking
- Deductive & Inductive Thinking
- Systems Thinking
- Analytical & Strategic Thinking
- Abstract Reasoning
Interpersonal Skills for Problem-Solving
- Emotional Intelligence
- Rapport
- Active Listening
- Empathy
- Empathy Mapping
- Diversity
- Inclusion
Practical Application and Business Strategy
- Technological Feasibility
- Financial Viability
- Business Models
- Prototyping
- Project Management
- Creating Inclusive Cultures
Benefits of Problem-Solving Skills
Here are some reasons why problem-solving is important in the workplace:
1. Improved decision-making
Problem-solving enhances decision-making capabilities. It involves a thorough analysis of situations, identification of various solutions, and selection of the most suitable action.
2. Increased efficiency
Problem-solving skills provide employees with the ability to recognize and analyse problems, identify and evaluate a range of potential solutions, and then decide on and implement the most effective solution.
3. Better confidence
Successfully solving a problem can be a confidence booster. When you’re able to tackle a difficult challenge and find a solution, you can build self-confidence and feel more empowered to take on future challenges.
4. Stronger relationships
Problem-solving often involves collaboration and communication with others. By working together to find a solution, you can build stronger relationships with your colleagues and foster a more positive work environment.
5. Innovation
Problem-solving can be a catalyst for innovation. When faced with a problem, you may need to think outside the box and come up with new ideas to find a solution. This process can lead to innovative solutions and new ways of thinking.
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